Webinar 1 in this series warns that chatbots could create a future scandal similar to the PPI mis-selling crisis, where customers received £billions of compensation for being sold products they did not understand.
Unlike PPI, chatbot-related issues may arise unintentionally if insurers fail to ensure AI systems are ethical, unbiased, and reliable. Mistakes or unfair outcomes could still lead to legal action and large financial costs.
The webinar explains how chatbots work, their risks, and how businesses can manage AI responsibly.
It is aimed at insurance professionals involved in dealing with customers such as call centres and claims, risk managers, compliance, and product development. Also useful if you underwrite chatbot exposure for other industries!
Delivered by Adrian Webb.
Webinar 2 in this series shows us how AI-powered call centres are transforming insurance by providing 24/7 customer support, reducing costs, improving efficiency, and enhancing fraud detection. As insurers, brokers and MGAs adopt AI to remain competitive, they must also understand and manage the new risks that accompany advanced automation.
This webinar explores AI opportunities in insurance, highlights the differences between auditable and non-auditable automation, identifies emerging risks and mitigation strategies, and equips attendees with practical insights to support safe, compliant and effective AI implementation across their organisations.
An independent, comprehensive introduction to the evolving world of cyber insurance, this session explores the product's origins, core covers, and emerging market trends.
Using real-life cyber incidents, it examines how brokers can better support clients and how underwriting approaches may change in the face of rising digital threats.
A must-attend for brokers and underwriters keen to deepen their understanding of this dynamic risk area.
Delivered by Roger Lewis of Fuse Consultancy
This session highlights the transformative potential of the IoT for insurance. IoT sensors enable real-time monitoring - preventing incidents, improving risk assessment, enhancing pricing accuracy, and streamlining claims with data-led evidence.
We explore applications across different insurance types, and introduce innovative models such as parametric insurance and digital twins.
Designed for brokers, underwriters, risk managers, and claims handlers, it also addresses IoT’s cybersecurity risks and why adoption remains low — offering practical examples and actionable next steps for implementation.
Delivered by Hélène Stanway of HMLS Consulting Limited
This webinar teaches insurance professionals to uncover real customer needs - beyond what they say.
Focused on human-centred design, the session highlights principles of desirability, feasibility, and viability to guide product, service, or process innovation. Participants will learn to avoid common innovation pitfalls, ask unbiased questions, and identify important and under-served customer needs.
Ideal for anyone designing customer-focused solutions, the webinar equips attendees with best practices to gather meaningful insights and ensure innovations address relevant and impactful problems.
Delivered by Harvey Wade of Innovate21
This three-part webinar series builds creativity and innovation skills through hands-on tools you can apply right away.
Session 1 focuses on exploring problems, understanding challenges, and identifying your personal innovation strengths.
Session 2 introduces idea-generation techniques to help you create fresh, standout ideas and define clear next steps.
Session 3 develops your ability to strengthen ideas, validate assumptions with data, and gain buy-in for implementation.
Ideal for professionals developing new products, processes, or services, this series makes innovation easier, more effective, and results-driven.
This two-part webinar series enhances strategic thinking through practical frameworks used by leading organisations.
Session 1 focuses on anticipating change, setting ambition, and aligning teams around long-term goals.
Session 2 explores understanding customer needs, balancing priorities across strategic horizons, and creating compelling value propositions.
Designed for professionals seeking to think and act more strategically, the series builds confidence in influencing upwards, guiding organisational change, and applying tools for proactive, future-focused decision-making.
This webinar helps those leading teams and/or who need to influence others to navigate and plan for change effectively.
Participants will explore five practical tools with real examples to apply in their roles.
The session builds strategic thinking and confidence in managing change. By the end, attendees will have learned practical frameworks for proactive decision-making, have tools to guide and support change, and will have greater ability to lead and influence with ambition and clarity.
This session helps participants learn to use time more effectively with practical tools and strategies.
Aimed at anyone who struggles to prioritise tasks, procrastinates, or feels less productive than others, the session focuses on building confidence and efficiency.
By the end, attendees will understand how effective time management boosts productivity and reduces stress, have identified personal barriers and time-wasters, and will have learned to manage interruptions and apply strategies for better prioritisation and reduced multitasking to achieve immediate, lasting results.
A practical, confidence-building session to help professionals stop overthinking and start marketing themselves effectively online.
Ideal for brokers, client-facing teams, and business leaders, this webinar delivers 5 ways to improve visibility, credibility, and engagement — without the need for marketing experience.
Attendees leave equipped to take immediate action that boosts their profile and impact.
Delivered by Dani Elliott-Booth of Balefire Digital
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