Policies

What are cookies and why do we use them?

Cookies are small text files that are created and stored on your browser or the hard drive of your computer by websites that you visit to enable the website to operate properly to ‘remember’ who you are and to monitor website traffic. Cookies are generally only visible to the website that serves them and not to other websites.

Cookies may be used on our Website to ‘remember’ information so that it can be passed from page to page and to collect website statistics. This statistical data collected may be used to help improve our Website and the services that we offer to you. Some of our cookies will also recognise you as a previous visitor the next time you visit our Website to improve your experience.

How to manage cookies

Most internet browsers accept cookies automatically however, you can accept, delete or disable cookies if you wish; the process for this can usually be found in your internet browser’s ‘Help’ menu.

If you disable cookies, whilst you may be able to browse all of our Website, some of the cookies we use may be essential for the Website to operate and some features may, therefore, not be available to you.  Unless you have adjusted your browser settings so that it will refuse cookies, our system may issue cookies as soon as you visit our Website.

Our use of cookies

We may use cookies on this Website but will not use them to store any information that identifies you personally, such as a name or postal address. If you register with us or if you continue to use our Website, you agree to our use of cookies.

Other websites

Please note that our Website may contain links to third party websites/digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our Website. We recommend that you check the privacy and security policies and procedures of each and every other website/digital platform that you visit. 

Changes to this Notice

We may change this Notice at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on our Website.

What is Personal Data?

Personal Data includes name, address, telephone number, email address and any other information which identifies a living person.

How we collect Personal Data

In the course of working with you, we may collect, use, store and transfer Personal Data when you provide it to us including:

• Name, job title, work address, billing address, telephone number and email
• Details of services you have purchased from us and your interests
• Additional information as required to enable us to provide the services requested

You are responsible for ensuring the accuracy of all the Personal Data you supply to us, and we will not be held liable for any errors unless you have advised us previously of any changes in your Personal Data.

We may also collect Personal Data about you from a third party source such as a publicly available record such as LinkedIn.

How we use Personal Data 

We may use your Personal Data and disclose it on a confidential basis to third parties, such as consultants and speakers we work with or debt collection services, for the following purposes:

• To enable us to provide you with a service in accordance with our agreement or contract with you.
• To administer your business with us, including providing services such as invoices and reminder notices, and tracing and collecting any debts.  This may include disclosure to relevant third parties where our invoices are overdue for payment.
• Updating existing records if you have instructed us previously.
• To manage our business performance, to assess client satisfaction (such as by asking you to participate in surveys), and generally to help improve our services
• To send you information on news, publications, seminars and events and provide you with further information about our products and services.
• For advertising, marketing and public relations, including sending you direct marketing communications.
• Where you have given written consent to such use and/or disclosure.
• Where we are permitted by or as otherwise required by law to do so. This includes circumstances where you have expressly or impliedly consented to such use; and
• Any other purpose for which this information was provided to us or for any purpose related or ancillary to any of the above.

We may share your personal data internally, or with external third parties, but normally only for the purposes of supplying the services agreed. When your Personal Data is shared with parties with whom we have a business relationship (such as our webinar presenters), we will ensure that they operate under similar confidentiality requirements or will require them to enter into a confidentiality agreement with us to ensure that any information provided by us to them is kept secure and confidential.

We will not sell, resell, lease or license your Personal Data to any third parties.

Where your information is stored and keeping information it secure

Your information is stored on secure cloud servers and filing systems in the European Economic Area, which includes the UK. Information may also be kept on our information technology systems or in paper files.

Why we collect and use Personal Data.

We intend to rely on the following lawful bases to collect and use your personal data:

• Your consent
• Contractual obligations
• Legal obligations
• Legitimate interest - the interests of our business in conducting and managing our business to enable us to give you the best service/content and the best and most secure experience.  

In deciding this we have taken the following into consideration:

• We understand our responsibility to protect you as an individual 
• We only use your Personal Data in ways you would reasonably expect
• We are not using Personal Data in ways you would find intrusive, or which could cause harm.
• We have considered safeguards to reduce the impact where possible.
• We have considered whether we can offer an opt out (see "About your rights" below).

About your rights

Under data protection rules, you have several rights in respect of your information, which include the right to:

• Access your information, which is referred to as a “data subject access request”. This allows you to receive a copy of the Personal Data we hold about you and check we are processing it lawfully.
• Withdraw your consent to the processing of your information at any time.
• Ask us to make changes to the information we hold about you to make sure that it is accurate and up to date.
• Request we remove your Personal Data (sometimes called the right to be forgotten). This enables you to remove or erase your Personal Data where there is no good reason for us to continue to process it. Where we do erase your Personal Data, we will retain a record of your name, the date of your request and the date the data was erased.
• Stop or restrict our processing of your Personal Data. This enables you to request a suspension in processing your Personal Data.
• Object to processing your Personal Data (where we rely on legitimate interest or those of a third party) and there is a particular reason regarding your situation for you to object. Where we process your Personal Data for direct marketing, you also have a right to object.
• Not be subject to automated decision-making; and
• Request the transfer of your Personal Data to another party.

If you would like to exercise any of your rights, please contact Samantha Newman, whose details are below under “About Us”. You have the right to request a copy of the information we hold about you by sending your request in writing to us at our correspondence address.

If you are requesting access to your Personal Data, please also let us have sufficient information to identify you (including proof of your identity and address). You should also let us know the information to which your request relates. This request is free of charge unless the request is manifestly unfounded or excessive.

If you make a request, we have one month to respond to your request. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

Please note in some cases we may not be able to delete, correct, restrict or grant an objection to processing your Personal Data if we have a legal obligation, legitimate interest or contractual reason to process it. 

If we process it for our legitimate interests, we will check that the processing is necessary and there is no less intrusive way to achieve the same result.  

If we refuse a request, we will advise you, together advising you of your right of appeal.

Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

Changes to this Data Protection Privacy Notice

We may change this notice from time to time. When we do, we will inform you via our website or by direct communication with you (if there is a substantial change).

Making a complaint

We hope that we can resolve any query or concern you raise about our use of your information.

Data protection law also gives you the right to lodge a complaint with the Information Commissioner, who is the supervisory authority for data protection in the UK. They may be contacted at www.ico.org.uk or telephone 0303 123 1113. 

Information about us and resources which may be of interest to you are available on our website and LinkedIn.

We may contact you where we believe we have Legitimate Interest.

We would also like to keep in touch with you after we have provided services to you and let you know periodically about any changes that may affect our business relationship or services we have provided, including information that we think may be of specific interest to you or to tell you about events or new products.

We will only do this where we feel it would be of benefit to you, or where we need to update you in relation to our business.

We provide the option for you to inform us if you do not want future contact from us in relation to promotional material, news, articles etc. - you may inform us of this at any time, however please be aware this may prevent us from advising you of changes that may be relevant to ongoing business relationship with you.

We may use third party software and services to assist us in relation to the processing of our marketing communications, but we will ensure we have confidentiality agreements in place and will never disclose your information to third parties for them to use for their own marketing purposes.

If you prefer not to receive promotional material from us, please email us at sam@lightthespark.co.uk

About Us

Light The Spark Limited is a company registered in England and Wales (No. 13863209) and our registered office is at 82a James Carter Road, Mildenhall, Bury St Edmunds, Suffolk IP28 7DE.

Our correspondence address is 11 Youngs Way, Woodstock OX20 1GU.

We collect, use and are responsible for certain personal information (Personal Data) about you. When we do so, we are also regulated under the Data Protection Act 2018 (DPA) and UK General Data Protection Regulations (UKGDPR), by the Information Commissioner, and we are responsible as a controller of that Personal Data.  

We, being Light The Spark Limited (also referred to as ‘us’ and ‘our’ for the purposes of these policies), are committed to protecting and keeping confidential all information you provide to us, subject to certain legal responsibilities set out on this page.

We ask that you read these policies carefully, as they contain important information about us, how and why we collect, store, use and share Personal Data and your rights in relation to your Personal Data. It also explains how to contact us if you have any questions or concerns.

Contact us

If you have any questions about our policies, the way we process personal information or any aspect of our Website, please contact Samantha Newman at our correspondence address of 11 Youngs Way, Woodstock, OX20 1GU or at sam@lightthespark.co.uk or by telephone on 07879 896380.

Updated May 2025