Imagine a world where customers phone your call centre with questions about cover or when they’re making a claim. Rather than talking to an expensive error-possible human they speak to an AI agent.
Stop imagining. This isn’t fantasy. This is reality.
The potential for cost-savings are huge and appealing. But what about the risks?
Are the days of call centres numbered?
This webinar will introduce "AI Automation: Opportunities, Risks and Unintended Consequences" and will give you the questions you need to ask within your business to mitigate, manage and avoid those new risks.
Adrian Webb offers this session as a follow up to his popular webinar on "Will chatbots be the next PPI scandal?" More information and pricing available here.
We are delighted to make available two webinars at no charge to three Insurance Institutes on each date that would like to offer this topic as a bonus addition to their CPD programme for their members.
Contact us if you would like to check availability and sign up!
The webinar will be the fifth in our popular series from Doerr Dallas Valuations - the topic is "Priceless or Underinsured? The Changing Landscape of Jewellery."
This may be of particular interest to anyone dealing with MNW policyholders. With rapid increases in values over recent years, many clients do not realise that their items are over the threshold at which they need to be specified.
The session is an introduction to jewellery that explores different kinds, why values fluctuate, and trends in the market. It also looks at how items are valued, and what policyholders need to look for in a valuation to ensure they have the information they need at the point of claim.
Rachel Doerr will be hosting, using interesting stories and examples to bring useful facts to life.
We are delighted to make available an additional webinar at no charge to three Insurance Institutes that would like to offer it as a bonus addition to their CPD programme for their members.
Contact us if you would like to check availability and sign up!
This webinar will be the fourth in our popular series from Doerr Dallas Valuations - the topic is "From Canvas to Claim: An Introduction to Art for the Insurance Market".
The subject of "art" will be of particular interest to anyone dealing with MNW and HNW policyholders, but may also be of interest to those working with commercial clients. High-end businesses - such as restaurants, hotels, law and accountancy firms to name just a few examples - often have art on their premises.
Rachel Doerr will be hosting, using interesting stories and examples to bring useful facts to life.
We are proud to be a trusted provider of engaging, insightful webinars tailored specifically for Insurance Institutes across the UK. To date, we have delivered 46 sessions to more than 25 Insurance Institutes, with many more booked before the end of 2026.
Your institute can choose from a wide variety of hard and soft-skill topics, ideal for supporting your members’ CPD, development, and engagement.
Light The Spark can also offer presenters for face-to-face events such as conferences - be that running a single session, or delivering several sessions on one day. Our presenters particularly enjoy running interactive sessions for active learning, rather than just "delivering a speech" - how can we help?
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