This webinar teaches insurance professionals to uncover real customer needs - beyond what they say.
Focused on human-centred design, the session highlights principles of desirability, feasibility, and viability to guide product, service, or process innovation. Participants will learn to avoid common innovation pitfalls, ask unbiased questions, and identify important and under-served customer needs.
Ideal for anyone designing customer-focused solutions, the webinar equips attendees with best practices to gather meaningful insights and ensure innovations address relevant and impactful problems.
Delivered by Harvey Wade of Innovate21
This three-part webinar series builds creativity and innovation skills through hands-on tools you can apply right away.
Session 1 focuses on exploring problems, understanding challenges, and identifying your personal innovation strengths.
Session 2 introduces idea-generation techniques to help you create fresh, standout ideas and define clear next steps.
Session 3 develops your ability to strengthen ideas, validate assumptions with data, and gain buy-in for implementation.
Ideal for professionals developing new products, processes, or services, this series makes innovation easier, more effective, and results-driven.
This two-part webinar series enhances strategic thinking through practical frameworks used by leading organisations.
Session 1 focuses on anticipating change, setting ambition, and aligning teams around long-term goals.
Session 2 explores understanding customer needs, balancing priorities across strategic horizons, and creating compelling value propositions.
Designed for professionals seeking to think and act more strategically, the series builds confidence in influencing upwards, guiding organisational change, and applying tools for proactive, future-focused decision-making.
This webinar helps those leading teams and/or who need to influence others to navigate and plan for change effectively.
Participants will explore five practical tools with real examples to apply in their roles.
The session builds strategic thinking and confidence in managing change. By the end, attendees will have learned practical frameworks for proactive decision-making, have tools to guide and support change, and will have greater ability to lead and influence with ambition and clarity.
This session helps participants learn to use time more effectively with practical tools and strategies.
Aimed at anyone who struggles to prioritise tasks, procrastinates, or feels less productive than others, the session focuses on building confidence and efficiency.
By the end, attendees will understand how effective time management boosts productivity and reduces stress, have identified personal barriers and time-wasters, and will have learned to manage interruptions and apply strategies for better prioritisation and reduced multitasking to achieve immediate, lasting results.
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